Privacy Policy

Last updated: 08/01/2026

This Privacy Policy explains how Janome Machines Australia ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our website www.janomemachinesaustralia.com.au (the "Website").

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login details
• Order and transaction details
• Communications with us (emails, contact forms, support requests)

1.2 Automatically Collected Information

When you use the Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and actions taken
• Date and time of visits
• Cookies and similar tracking technologies

2. How We Collect Personal Information

We collect personal information when you:

• Create an account
• Place an order or make a purchase
• Subscribe to marketing communications
• Contact us or submit forms
• Browse or interact with the Website

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Create and manage customer accounts
• Provide customer support
• Communicate about orders, services, and updates
• Improve our Website, products, and services
• Send marketing communications (you may opt out at any time)
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors and financial institutions
• Shipping and logistics providers
• IT service providers, hosting platforms, and analytics providers
• Professional advisers (lawyers, accountants)
• Government authorities where required by law

We do not sell your personal information.

5. Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable Website functionality
• Remember user preferences
• Analyse Website traffic and usage
• Improve user experience

You can control cookies through your browser settings; however, disabling cookies may affect Website functionality.

7. Marketing Communications

You may receive marketing communications from us if you have opted in or made a purchase with us. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may require identity verification before processing requests.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

11. Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective once published on the Website.

13. Complaints

If you believe we have breached Australian privacy laws, you may contact us using the details below. We will respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Janome Machines Australia
Email: bartersewing@gmail.com
Address: 4/1 Bridge Street Penshurst NSW 2222